Using Survey Software to Build Customer Loyalty
People don’t want to purchase from a company simply because they have what we need. People want to go where they know they will be getting their product at the very best value and receive the very best...
View ArticleHandling Customer Complaints: From Sour to Satisfied
Sometimes customers and people in general can be a pain; stubborn, uncooperative and insubordinate. However, as a business owner or manager over customer service, you have the responsibility to make...
View ArticleDon’t Screw Up On Purpose, But If You Do Screw Up…
Have you ever patronized a company whose employees displayed such terrible customer service that you wanted to punch them in the gut? If you have, I would guess that you never returned to do business....
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Boost Your Traffic, Profits and Online Reputation
Shopper Approved (SA) can quickly boost traffic to your website, profits to your bottom line, and reputation to the online world. First let’s talk about how it can boost your traffic. When online...
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No News is Not Good News: The Benefit of Creating Loyal Customers
There are many ways to determine whether or not you are satisfying your customers. Although it is true that many satisfied customers, unless prodded, will not let the company know that they are happy....
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Three Shopper Approved Ways to Make More Sales
Well, I just ordered some HP toner online for my deskjet printer. There were, of course, hundreds of places I could have gone to buy it, but I chose one that had over 3,000 real shoppers who had...
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